WE ARE ALWAYS HAPPY TO HELP YOU
We strive to provide excellent customer service with particular focus on respect for our customers, their joy derived from our products and interaction with our brand.

Delivery

Free shipping

We offer free standard delivery within the territory of Russia for the purchase amount exceeding 6000 rubles.

Transport companies

We deliver via CDEK and other transport logistics companies.

Delivery in Russia takes from 3 to 4 working days after the order is sent by our partner.

Delivery terms

The estimated delivery date of the goods will be indicated in the confirmation letter.

Delivery times will vary depending on product availability and delivery location.

Return

Return period

You can order in full or
 partially return within 14 days of receipt.

To return, you need to fill out the return form and attach it to the package.

Items must be returned unworn, unwashed, undamaged and unused, with their original tags.

Return packaging

Carefully place all items to be returned, as well as their original packaging, in the box. Please leave the box open so that the courier can check the contents. Submit proof of purchase.

Return conditions

In case any questions about
 the return of goods is not regulated in the Agreement, for more information, call the phone number listed on the website,

Exchange

Exchange conditions

Items must be returned unworn, unwashed, undamaged and unused, with their original tags.

EXCLUSIVE LUXURY

For your convenience, we ask you to make an appoint in advance: +7 915 688 7777 At your service:

● Team of the best master stylists

● Large selection of fabrics and trimmings

● Tailoring to order (wedding, evening and graduation dresses, school uniforms, etc.)

● Tailor-made articles of clothing from J U L V E R N collections

● Onsite tailoring service

● Repair, restoration and alteration services

Terms of exchange

If the product meets the return conditions, we will refund your money within 10 (Ten) days after the product arrives at our warehouse. In addition, you can cancel the order up to the moment when the order was accepted. After that, you cannot cancel your order, but you have the right to return the goods already received in accordance with the current applicable law and the terms of the Agreement.

In the event that any questions regarding the return of goods are not regulated in the Agreement, for more detailed information, call the phone number listed on the website.

Payment

customs duty

When placing an order, we will inform you whether the import customs duty is included in the price of the goods or you will have to pay it separately upon receipt of the goods (in the case of sending the goods to other countries). When delivering goods to Russia, your order will not be subject to customs duties.

Delivery

Shipping costs are not included in the price and will be added at checkout. Shipping costs vary depending on the addressee. Shipping costs will be finalized and will be included in the total cost of the order.

Payment Methods

Proceed to payment and select a payment method. If you pay for the order by credit card, payment occurs at the time of purchase. In some cases, if we encounter an issue with your item, we will send you an email explaining the issues and requesting additional information needed to resolve the issue.

Cooperation

CPM – Collection Premiere Mosc

The 36th season of CPM - Collection Premiere Moscow, an international fashion trade show, started in Moscow

The opening of the fashion exhibition was attended by: Lyubov Tolkalina, Olesya Sudzilovskaya, Olga Sutulova and other stars.

TO LEARN MORE

 

MOSCOW FASHION WEEK

Yulia Kamerilova will present her brand at Moscow Fashion Week

TO LEARN MORE

 

ARTELLS MAGAZINE - FASHION JUN

See our catalog in media

TO LEARN MORE

Product Care

Care

Similar to the care of products made of natural fur. Gentle dry cleaning recommended. Do not steam, iron, wash. If it is crumpled during transportation, let the product hang for 1-2 days.

Patterns of our products are focused on the Russian figure. Invoices differ in pile height, shape and curl density.

Wool

Compared to other materials, wool absorbs odors less and does not need to be washed as often, which increases its lifespan. This reduces the amount of electricity, water and cleaning products used and minimizes the negative impact on the environment. The microfibers that wool releases during washing, wear and disposal naturally break down.

Cotton

Our cotton products contain at least 95% cotton, which means they are biodegradable. Due to the highest quality, long-staple cotton will last for many years, will not lose its appearance even after many washes, and its author's design will be the highlight of any style.
Organic cotton is grown without the use of chemicals. It is grown using technologies that do not harm nature and humans. At the same time, genetically modified seeds are not used, which helps to preserve the biological diversity of seeds and soil fertility.

For business

TRIAL PURCHASE

We understand that it is important to make informed decisions when doing business. Therefore, we give you the opportunity to get acquainted with our products and to make a final decision on cooperation after ordering a trial batch - only 5 products. No risk!

WORK SYSTEM

On the product page, you can request additional information, a complete wholesale catalog and a line sheet. All this will be sent to you by mail shortly after you send your request. You can order on-the-spot from our stock and start selling tomorrow, or plan the assortment in advance and receive goods before the sales season comes.

PRODUCT RANGE

Being a retailer, we know how consumer behavior changes because we stay in touch with the end customers. And we are ready to share this experience with our partners! We will help in the formation of a balanced order for assorted groups of goods, based on the product matrix and the store location.

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